terms conditions

Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY

 

This Privacy Policy sets out how we will use your personal data when you visit the snellers.com website.

Who We Are



The phrases “Sneller Commercial”, “Snellers Ltd”, “Snellers Property Consultants Ltd”, “us”, “we”, “our” shall, when used herein, mean those members of the Sneller Group Holdings Ltd. on behalf of and in respect of who this statement is made.

By using the snellers.com Website or otherwise providing your personal information to us, you agree to the collection, use and sharing of your information in accordance with this statement.

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

Should you have any queries in respect of this statement or our use of personal data, please contact or GDPR@snellers.com  

We are the Data Controller for the purposes of the Data Protection Act 1998 and, from 25 May 2018, we will be the Controller for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679).

D2 Interactive Limited (Company Registration No. 7116878, VAT No. 984-4271-88, Registered Office: Portsoken House, 155-157 Minories, London, EC3N 1LJ), will be the data processor for the purposes of the Data Protection Act 1988 and, from 25 May 2018, will be the Processor for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/979).

Information We Collect From You



We will collect and process the following data about you

Information you give us (Submitted information): This is information you give us about you by filling in forms on the website snellers.com (our Site), or by corresponding with us (for example, by e-mail or by phone). It includes information you provide when you subscribe to any of our Services, share data via the social media functions, send an application for a vacancy and when you report a problem with our Site. If you contact us, we will keep a record of that correspondence.

Examples of the information directly from yourself include:

  • your name,
  • address,
  • e-mail address,
  • phone number,
  • date of birth, and
  • demographic information.    

Information We Collect About You and Your Device when You Visit Our Site.


Each time you visit our Site we will automatically collect the following information:

  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for statistical purposes
  • the MAC address of the Device's wireless network interface, the type of browser you use, and time zone setting (Device Information);
  • details of your visits to our Site including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access (Log Information).
  • Snellers e-mails that you open  

Information We Collect From Other Sources


We may obtain information about you from other sources, including publicly available sources, such as land registry, social media platforms or referral agents, etc. Examples of information we collect from other sources include:

  • Name
  • Postal Address
  • E-mail address
  • Date of Birth
  • Income level
  • Publicly observed activities or information made available by you to the public, such as blogs, vlogs, internet posting, and user generated content  

Cookies


We use cookies to distinguish you from other users of our Site.This helps us to provide you with a personalised experience when you browse our Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Statement.

How We Use Personal Data


We will use your personal information where it is necessary for the performance of a contract or compliance of a legal obligation, or for our legitimate interests to enable us to:

  • Communicating with you through e-mail, sms, or other electronic methods about your account(s).
  • To update you as to the progress of works, works required, completed, or services requested.
  • Administer and manage your account(s), and send you statements and reports.
  • Answer questions you have submitted to us, and respond to your requests.
  • Improve our systems and security through testing (to ensure security when updating systems), data processing, website administration, and Information Technology system support and development. ·         Manage fraud, operational and security risks to safeguard your information.
  • Comply with laws and regulations.
  • Submitted information: to provide and tailor Services directly to you and communicate with you;
  • Provide information, products and services you request, or (with your consent) which we think may interest you.  

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

Information Sharing


The success of our business depends on your trust, and we do not sell your personal information to marketers outside of the Sneller Group Holdings Ltd group.

We may disclose your personal information to third parties: We engage third party service providers to perform a variety of business operations on our behalf. In so doing we may share your information with them. We provide our service providers with only the personal information they need in order to perform the service we request, and we contractually require that they protect this information appropriately and not use this for any other purpose.

For example, we may rely on Third Party service providers to:

  • host our site.
  • deliver our e-mails and other communications
  • manage payments and take other actions on our behalf
  • analyse our data and conduct research to improve our products and site.
  • Supply and back up our software.
  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
  • In order to fulfil our contractual obligations we will, at times, be required to pass on your information to a third party, e.g. contractors who will require your information to commence or complete agreed works. In these cases we will seek your consent before passing your information to the agreed third party.  We will provide you with the third party information at this time. The third party will then provide you with GDPR Privacy Notice and information.

In order to:

  • Enforce or apply our Terms of Use, Terms and Conditions of our Site and other agreements or to investigate potential breaches; or
  • Protect the rights, property or safety of Snellers Limited and Sneller Property Consultant, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.  

Where We Store Your Personal Data


The data that we collect is stored within the UK.

The data collected by our ISP and service providers, may be transferred, and stored at, a destination outside the European Economic Area. As per our Agreements with our Service Providers and their Privacy Statements all the information transferred is treated securely and in accordance with their policies.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights Under data protection legislation, you have the right to request access to information about you that we hold (this is called a Data Subject Access Request or DSAR).  To make a request for your personal information see the Contact section below.

  • You can ask us to correct your information if it is incorrect;
  • ask us to delete the information that we hold about you in certain circumstances, for example, where we no longer require the information to perform our legitimate interests or legal requirements
  • To object to the processing of your personal data for direct marketing or research
  • ask us to send you, or another organisation, certain types of information about you in a format that can be read by computer;
  • the right to complain to a supervisory authority;
  • rectification of personal data and to obtain restriction of the processing of personal data , for example, if you tell us that the information is inaccurate, or if we can only use it for limited purposes.

Consent


At times we may require your consent to process your data for identification purposes.To ensure meaningful consent is received from yourself we will provide you with reasonable notice ensuring your consent is provided on an informed basis. We will also seek your consent before passing your information to third parties to fulfil contractual obligations.

We will always inform you (before collecting your personal information) of how we plan to use that personal information. You can exercise your right to prevent such processing by checking certain boxes on the Site when you submit your information. You can also exercise the right at any time by contacting us via email to GDPR@snellers.com

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

User Generated Content


Please remember that any information you submit or post as user-generated content to Social Media sites becomes public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. We cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. We are not responsible for the results of such postings.

Information Security


We are committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse and alteration.

We limit access to personal information to those who have a business need, and will only keep the information for so long as deemed reasonably necessary.

Data Retention


This data will be retained in our records for no longer than is necessary to:

  • to provide you with the services you have requested;
  • to comply with statutory guidance;
  • to support a claim or for defence in court.

Details of retention periods are available on request. See Contact section below.  

Children’s Privacy


Our site is not directed at children and as such we do not knowingly collect information from children under the age of thirteen on our site.  

Changes to Privacy Policy


If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you. We recommend that you check this page regularly to keep up-to-date.

Contact


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to GDPR, Snellers LTD, 74 Broad Street, Teddington, Middlesex, TW11 8QT or emailed to GDPR@snellers.com.


Testimonials

Excellent service from Matt and the Snellers team over the last 4 years. They have helped us to buy a factory, sell a property and we are working on 2 more properties. This started with an extensive search on properties within a 10-mile radius of Teddington. They have brought to the table experience and market knowledge about building acquisitions, refurbishments and selling too. Very pleased with the service we get.

Director - Operations

Thank you for the excellent, polite, efficient and professional service that you have provided to us. It is greatly appreciated, especially in these days. We will certainly use your firm again.

Client - Retail

I would highly recommend the Snellers team, I have worked with them for the past 4 years on a number of high profile and complex issues. Always professional with excellent advice and guidance.

Client - NHS

Well established, highly respected commercial surveyors who have a wealth of experience in different areas across the company. Great to deal with!

Solicitor - Stone Rowe Brewer

Simon Lawrence and his team have always met all my requirements. It has been and, hopefully, will long continue to be a highly productive and rewarding relationship. They are also very nice people to work with! I would have no hesitation in endorsing Sneller Commercial to other property companies.

Director - Elizabeth Court

We have been using Sneller Commercial for many years and have never had anything but excellent advice and professional, timely and flexible service. They have assisted us in a range of services including project management of a major HQ refurbishment (on time and on budget), valuations, condition surveys, rent reviews and tenant search for our property. They understand that we are a charity and always tailor their approach to reflect that. I have no hesitation in thoroughly recommending Keval and his team.

Facilities Manager - Tearfund

Snellers recently marketed and successfully found a new tenant for my retail unit. Sharon was a true professional and her experience, advice and commercial knowledge secured me a good tenant. I would highly recommend Snellers and Sharon was a pleasure to deal with.

Client - Retail

Professional & friendly service in managing our development, effective billing & collection of service charges with zero arrears, and Board approvals, signatures and independent certification as necessary on statutory Company Accounts and Service Charge Accounts all completed within 5 months of accounting year-ends. Two years on and very happy that we changed to Snellers.

Director - The Villiers

Snellers Limited manages 14 properties on our behalf and has done so for nearly fourteen years. Their duties include the collection of rents, administration of service charge accounts, organisation of repairs and building insurance. They also provide valuation and professional advice on a variety of matters including our property portfolio. Their professional approach in all these areas has helped to enormously enhance and significantly improve the performance of our property portfolio.

Director - The Sloggett Group

Extremely helpful, Pauline explained and managed our expectations, would highly recommend her to local businesses and tenants. Often difficult dealing with rent reviews etc, however plain speaking from Pauline takes away the stress.

Client - John Rose Eye Care

The Canute Group engaged Sneller Commercial to act on our behalf for a complicated roof repair on a leased property within the group. They ensured that the scope of works was properly determined and correctly detailed with the landlord; engaged the most appropriate contractors; negotiated a most acceptable price for the repairs and supervised the project through to completion. We will certainly make use of their skills again.

Director - The Canute Group

Over the last 12 years we have used Snellers as both Maintenance Agent for our portfolio of Residential Properties and Letting Agent for our portfolio of Commercial Properties. We have been extremely impressed by the efficient and very personal service that we have received over the years and can wholeheartedly recommend Snellers as a company to do business with.

Managing Director - Mutual Real Estate

Chhaya provided a Capital Gains Tax valuation for our commercial/residential property. Despite all the challenges of researching 1982 valuations during the Covid lockdown Chhaya was very persistent and managed to visit the British Library to obtain historical prices and provide a comprehensive report that met our needs. Thanks Chhaya, I would highly recommend your work!

Client - Valuations